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SystemSource

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MEEC has approved System Source Help Desk Services including:

Let Us Manage IT – People, process and tools for help desk services focusing on reducing the number of tickets through proactive management.

Let Us Manage Servers – Server, backup, bandwidth and network maintenance, support and monitoring

Let Us Manage Clients – Help desk, administration, security updates and client management

Let Us Manage Printers – Continuously monitor printer health, service alerts and supply levels.

Let Us Monitor IT – We watch the health and performance of computers, software and network infrastructure.

Remote Backup or Replication – Off-site, online remote backup services

Professional Affordable IT – Part-time outsourcing

Extensive MEEC Client Experience – Our hardware, service and support client list includes higher education, public, parochial and private K-12 institutions making us intimately familiar with MEEC member needs.

Unparalleled Customer Satisfaction – 94% of end users rate our help desk services as excellent.

Benefits:

  • Includes a help desk ticketing tool
  • Clear in-scope and out of scope services
  • 80 person company operating for 33 years
  • Consulting level engineers for escalation when needed
  • An Engagement Manager as an experienced liaison to your organization

For more information:

Don Whitehead, Senior Account Manager
System Source
338 Clubhouse Road
Hunt Valley, MD  21031
dwhitehead@syssrc.com
410-771-5544 x4427