MEEC has approved System Source Help Desk Services including:
Let Us Manage IT – People, process and tools for help desk services focusing on reducing the number of tickets through proactive management.
Let Us Manage Servers – Server, backup, bandwidth and network maintenance, support and monitoring
Let Us Manage Clients – Help desk, administration, security updates and client management
Let Us Manage Printers – Continuously monitor printer health, service alerts and supply levels.
Let Us Monitor IT – We watch the health and performance of computers, software and network infrastructure.
Remote Backup or Replication – Off-site, online remote backup services
Professional Affordable IT – Part-time outsourcing
Extensive MEEC Client Experience – Our hardware, service and support client list includes higher education, public, parochial and private K-12 institutions making us intimately familiar with MEEC member needs.
Unparalleled Customer Satisfaction – 94% of end users rate our help desk services as excellent.
- Includes a help desk ticketing tool
- Clear in-scope and out of scope services
- 80 person company operating for 33 years
- Consulting level engineers for escalation when needed
- An Engagement Manager as an experienced liaison to your organization
For more information:
Don Whitehead, Senior Account Manager
338 Clubhouse Road
Hunt Valley, MD 21031