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Technisource

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Randstad – MEEC Student Service Center

Support services have been a core capability at Randstad for more than 20 years. We have mastered the ability to drive continual efficiency in support center transactions. But our value extends far beyond these efficiencies.

For example, we have been leading a dialogue about how to meaningfully improve the full complement of interactions a student has with an institution. We call this the “Student Experience” and explore best practices in our magazine, Student Experience, and other white papers and thought pieces.

 

Randstad’s Support Solutions

 


clip_image001_002850+ assigned support professionals

    •  55+ managed support clients
    •  4.5 million contacts annually
    •  1.8 million supported end users

 

 

Service Desk/Call Center Experience

Randstad’s heritage includes the delivery of support services dating back to the late 1960s.  We have provided Level 1 & 2 technical Service Desk and Call Center services for nearly 20 years through our dedicated Support Solutions practice.

 

Leadership and Awards

As winner of HDI’s “Team Excellence Award” for External Support in 2011, we bring “gold medal” recognition by HDI, the largest membership association for technical support professionals and the premier certification body for the industry.  The award reflects our commitment to innovation and continual improvement in our people, processes and technology, capping a proud history of success at all levels of our delivery organization, including:

    • clip_image002_0002011 Winner – Team Excellence Award for External Support
    • 2010 Finalist – Team Excellence Award for External Support
    • 2010 Finalist – Service Desk Manager of the Year
    • 2008 Winner – Global Analyst of the Year

 

Contact for Task Orders:

Bob Todd, Account Executive

Randstad Technolgies, LP FKS Technisource

5020 Richard Lane

Mechanicsburg, PA 17055

800-366-2381 ext 4252

717-919-4741 (cell)

robert.todd@randstadusa.com