UVS InfoTech- Helpdesk Automation: AD Password Reset & Tier 1 Support
2.23.2021,10:00 am to 11:00 am
Helpdesk Automation: Including Active Directory Password Reset using Artificial Intelligence, Machine Learning, and Robotic Process Automation.
UVS have successfully implemented fully automated Helpdesk Automation for University of Maryland Medical System (UMMS) powered by Artificial Intelligence, and Machine Learning to provide hands free automation of Active Directory Password reset process. The end-to-end solution auto-answers the helpdesk call, perform identity validation of the caller, reset to temporary password, provide the temporary password to the verified caller through voice, create an incident ticket and close it. The AI/ML built solution has eliminated the average call wait times generated by 300 concurrent calls to zero and has injected measurable efficiency and accuracy across the process.
CIO, CTO, Directors of IT Service Management, Helpdesk Managers, Service Desk Managers, Director and Managers of Enterprise Applications, Directors and Manager System Engineering, Directors and Managers of Network Engineering, Director and Managers of Technology Client Support Services
Paul Randhawa, Managing Partner,
Sam Singh, Enterprise Architect,
Sampath Mugada, Technical Architect